Privacy Policy

1. Who we are

Royle Painting Services is the data controller responsible for personal information collected through this website. Our website address is roylepaintingservices.co.uk.

You can contact us about privacy matters using the details in the “Contact us” section below.

2. Information we collect

When you send an enquiry or request a quotation, we may collect:

• your name;
• your email address and telephone number;
• your property or project location;
• the service you are interested in;
• details you provide about your project; and
• any other information you choose to include in your message.

We may also receive limited technical information needed to operate and protect the website, such as your IP address, browser type, device information, request time and security-check results.

This website does not provide public user accounts or a public comments facility. Please do not send sensitive personal information through the enquiry form unless it is necessary for your request.

3. How and why we use your information

We do not use information submitted through the enquiry form for unrelated marketing without an appropriate lawful basis.

4. Forms, email and website security

Enquiries submitted through this website are delivered to Royle Painting Services by email. Our website hosting provider, WordPress service providers and email provider may process the information as necessary to operate those services and deliver your message.

We use Cloudflare Turnstile to distinguish genuine visitors from automated activity and protect our forms from spam and abuse. Cloudflare may process technical information about your browser and interaction with the security check for this purpose. Read the Cloudflare Privacy Policy.

Sending information over the internet is never completely risk-free, but we use reasonable technical and organisational measures intended to protect the personal information we handle.

5. Google Reviews and Instagram

The website displays public content from the Royle Painting Services Google Business Profile and Instagram account. When these feeds or links load, Google, Meta or their service providers may receive technical information such as your IP address, browser information and interaction with their services. Their use of information is governed by their own privacy policies:

• Google Privacy Policy
• Meta Privacy Policy

Following a link to Google or Instagram takes you to a website that we do not control.

6. Cookies and similar technologies

The website may use strictly necessary cookies or similar technologies to provide essential functionality, maintain security and remember choices relating to privacy. These do not require consent where they are strictly necessary.

Third-party content or optional measurement tools may use additional cookies or similar technologies. Where consent is legally required, those technologies should not be activated until you have made your choice through the website’s cookie controls. You can also delete or block cookies using your browser settings, although this may affect some website features.

7. Who we share information with

We only share personal information where necessary, including with:

• website hosting, maintenance, form and email service providers;
• Cloudflare for website and form security;
• professional advisers such as accountants, insurers or legal advisers where necessary; and
• public authorities or regulators where disclosure is required by law.

We do not sell or rent your personal information.

8. International transfers

Some service providers may process information outside the United Kingdom. Where this happens, we expect appropriate legal safeguards to be used, such as UK adequacy regulations or approved contractual protections.

9. How long we keep information

We keep personal information only for as long as reasonably necessary for the purpose for which it was collected:

• general enquiries that do not become projects are normally retained for up to 24 months;
• project, customer, invoice and payment records may normally be retained for up to six years after the relevant financial year or the end of the customer relationship; and
• security records may be retained for a shorter period unless they are needed to investigate misuse or meet a legal requirement.

Information may be kept longer where needed to comply with the law or establish, exercise or defend a legal claim.

10. Your data protection rights

Depending on the circumstances, you may have the right to:

• ask for a copy of the personal information we hold about you;
• ask us to correct inaccurate or incomplete information;
• ask us to erase your information;
• ask us to restrict how we use your information;
• object to certain uses of your information;
• receive information you provided in a portable format; and
• withdraw consent where consent is the basis for processing.

These rights are not absolute and may not apply in every situation. We may need to verify your identity before responding. You will not normally be charged for making a request.

11. Contact us

To ask a privacy question or exercise your rights, contact:

If you are unhappy with how we use your information, please contact us first so that we can try to resolve the matter. You also have the right to complain to the Information Commissioner’s Office.

12. Changes to this policy

We may update this policy when the website, our services or legal requirements change. The latest version will be published on this page with its updated date.